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Return and refund policy

  1. Where your subscription is terminated either by us or by you, we will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the subscription and products have been despatched to you, we will only charge you for supplying the product up to the date of cancellation and will refund any sums you have paid in advance for the supply of further products, subject to you returning those to us.
  2. If you wish to obtain a refund you must post all products back to us at address above. Please call The Blink Team on 0333 016 3664 or email us at [email protected] further information on how to return.
  3. All products must be returned in their original packaging and in the same condition that you received them.
  4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned products and confirm whether or not a refund is due to you.
  5. We will refund you the price you paid for the products, by the method you used for payment. However, we may reduce your refund of the price (excluding delivery costs)to reflect any reduction in the value of the products resulting from any damage caused as a result of your handling of the products.
  6. We will make any refunds due to you as soon as possible and as follows:
    1. Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us; or
    2. in all other cases, your refund will be made within 14 days of your telling us you wish to cancel your subscription.
  7. Where you return products to us, we will pay the costs of return:
    1. if the products are faulty or misdescribed; or
    2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      In all other circumstances, you must pay the costs of return.
  8. You may return defective or damaged products to us in exchange for which you may receive replacements. Where you require replacement products, please contact us using the contact details above prior to sending any products back to us.